Refund & Return Policy
At DuneStyle.com, we want you to have a smooth and satisfying shopping experience. Please review the following Return & Refund Policy before placing your order.
1. Return Period
For change-of-mind or other non-defective returns, customers may request a return within 2 days from the date of delivery.
The product must remain unopened, unused and in its original packaging.
2. Conditions for Change-of-Mind Returns
To be eligible for a change-of-mind return:
- The return request must be submitted within 2 days of delivery.
- The product must be unused and unopened.
- The original packaging must be intact and not damaged or tampered with.
- All original tags, labels, accessories and included items must be returned.
- Products that have been opened, used, worn, altered or damaged after delivery may not qualify for a change-of-mind return.
3. Defective, Damaged or Incorrect Products
If you receive a product that is:
- Defective or malfunctioning;
- Damaged upon delivery;
- Different from the product ordered; or
- Not in conformity with the description or agreed specifications,
please contact Dune Style as soon as possible with your order details and supporting photographs.
These situations will be handled in accordance with applicable UAE consumer-protection requirements. Depending on the circumstances, an appropriate remedy may include repair, replacement, return and refund, as applicable.
4. How to Request a Return
To request a return, please contact Dune Style Customer Support and provide:
- Order number
- Customer name and contact details
- Reason for the return
- Photos or videos, where requested
Our team will review the request and provide instructions for the next steps.
5. Refunds
Once an eligible returned product has been received and inspected, Dune Style will confirm whether the refund is approved.
If approved, the refund will generally be processed to the original payment method, where applicable.
The time taken for the refund to appear in the customer's account may depend on the customer's bank or payment provider.
6. Return Shipping
For change-of-mind returns, return delivery charges may be the responsibility of the customer, subject to the circumstances of the return and applicable law.
Where the return is due to a defective, damaged, incorrect or non-conforming product, Dune Style will handle the matter in accordance with applicable UAE consumer-protection requirements.
7. Items That May Not Qualify for Change-of-Mind Returns
The following may not qualify for a change-of-mind return:
- Opened products
- Used or worn products
- Products with damaged or missing original packaging
- Products with missing tags or accessories
- Products returned after the 2-day change-of-mind return period
This section does not limit any rights the customer may have under applicable UAE consumer-protection laws for defective, damaged, incorrect or non-conforming products.
8. Order Cancellation
If you wish to cancel an order before it has been dispatched, please contact Dune Style as soon as possible. We will make reasonable efforts to accommodate the cancellation where the order has not already been processed or shipped.
9. Policy Changes
Dune Style reserves the right to update this Return & Refund Policy when necessary. The version published on our website will apply to orders placed after the effective date.
10. Contact Us
For return or refund assistance, please contact Dune Style Customer Support through the email info@dunestyle.com or contact details provided on our website.